Refund & Cancellation Policy

Last Updated: August 26, 2026

This Refund & Cancellation Policy explains the circumstances under which customers may request cancellation or a refund for services purchased from Ventora Business Solutions Ltd.

1. General Policy

Because our services are primarily custom digital and creative services, work may begin after an order or payment is received.

Refund eligibility may therefore depend on whether work has already commenced and the nature of the service purchased.

Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded.

2. Before Work Begins

If a customer requests cancellation before Ventora has started work on the project, we may consider a refund of the amount paid, subject to any applicable payment-processing costs or other non-recoverable expenses.

Refund requests should be submitted as soon as possible.

3. After Work Has Started

Once work has commenced, a refund may be reduced or unavailable depending on the amount of work already completed, resources committed and third-party costs incurred.

Where appropriate, Ventora may offer a partial refund based on the unused portion of the service.

4. Completed Services

Once a service has been substantially completed and delivered in accordance with the agreed scope, the payment will generally be non-refundable, except where required by applicable law or where the delivered service materially fails to meet the agreed requirements and the issue cannot reasonably be corrected.

5. Revision and Correction Requests

If a customer believes that delivered work does not meet the agreed project requirements, they should contact Ventora and provide details of the issue.

Where the issue falls within the agreed project scope, Ventora will make reasonable efforts to correct it.

A request for changes that are outside the original scope may be treated as additional work.

6. Digital Files and Deliverables

Where final digital files or project deliverables have been supplied, cancellation or refund requests may be evaluated based on the stage of completion and the nature of the deliverables provided.

7. Third-Party Costs

Domain registrations, hosting, premium plugins, stock assets, software licences, advertising spend and other third-party costs may be non-refundable where those costs have already been incurred on behalf of the customer.

8. Chargebacks

Customers should contact Ventora before initiating a payment dispute or chargeback so that we can attempt to resolve the issue.

Fraudulent or abusive chargeback activity may result in suspension or termination of services, subject to applicable law.

9. How to Request a Refund

To request a cancellation or refund, contact us at:

info@ventorabusinesssolutions.com

Please include:

• Your name

• Order or project details

• Date of purchase

• Amount paid

• Reason for the refund request

We will review the request and respond within a reasonable period.

10. Statutory Rights

Nothing in this Refund & Cancellation Policy is intended to remove, restrict or override any refund, cancellation or consumer rights that apply to you under mandatory applicable law.

11. Policy Updates

Ventora Business Solutions Ltd may update this policy from time to time. The latest version will always be published on this website.

12. Contact

Ventora Business Solutions Ltd
Email: info@ventorabusinesssolutions.com